Live Stream Paused
I have 3 x C225 and 1 x C520 cameras connected to my H500. I keep getting this message on all 4 cameras on the HDMI output of the H500:
Live Stream Paused.
Battery-powered cameras only start mirroring when an event is
detected. If AI Detection is disabled, mirroring will be deactivated.
None of the cameras are battery powered - they all run on the supplied AC-DC adapter.
The video stream on the Android app is not interrupted while the H500 is saying it is paused.
I think the duty cycle of off to on is about 50% so the H500 is pretty well unusable which is a pity as I only bought it to monitor my cameras from a spare HDMI monitor. At the moment I spend more time looking at the messages than any useful picture - usually 2 of the 4 are off at any given point in time.
Is this a known issue & will it be fixed with a firmware update?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Can you restore the streaming? How?
How are your Tapo C520WS and the H500 connected to the router? Wired or wireless? To rule out whether it is a network connection issue, we recommend putting both devices to use ethernet connection, then monitor the HDMI streaming status.
If you don't have the ethernet cable, try to modify 2.4GHz WiFi settings, change the WiFi channel to 1, 6, or 11.
- Copy Link
- Report Inappropriate Content
I have same issue with my mirroring on the H500. I have a D225 door bell camera (hard wired to 24v door bell transformer) and a C402 solar powered camera. Both are continuous live feeds. Same message on mirrored TV screen about Live stream paused and about battery powered cameras. My H500 is ethernet connected. You recommend connecting the cameras via ethernet?? Aside from being impractical to string cables to the cameras there are no ports on the cameras. If I open the H500 in the TAPO IOS app, and view the Screen Mirror page, both cameras show in the quad view on my phone. They just don't show up in the mirror view output of the physical H500 HDMI output to my TV.
- Copy Link
- Report Inappropriate Content
Sorry for my English
I'm having the same problem.
The problem occurs with different types of cameras.
I have a camera connected via gigabit Ethernet that often gives this message.
A camera connected via Mercuryys Powerline also has the same problem.
A camera connected via Wi-Fi also has the same problem.
So I don't think the problem is the connection type, but rather the streaming from the Tapo H500 Smart Hub.
If I view the same cameras on the Tapo app, there's no problem.
- Copy Link
- Report Inappropriate Content
Canuck29 wrote
I have same issue with my mirroring on the H500. I have a D225 door bell camera (hard wired to 24v door bell transformer) and a C402 solar powered camera. Both are continuous live feeds. Same message on mirrored TV screen about Live stream paused and about battery powered cameras. My H500 is ethernet connected. You recommend connecting the cameras via ethernet?? Aside from being impractical to string cables to the cameras there are no ports on the cameras. If I open the H500 in the TAPO IOS app, and view the Screen Mirror page, both cameras show in the quad view on my phone. They just don't show up in the mirror view output of the physical H500 HDMI output to my TV.
How many wireless devices do you have on your router's 2.4GHz network? Besides the D225 and C402, do you have other Tapo cameras link to the hub?
Try to adjust your 2.4GHz WiFi channel, to 1, 6, or 11, for example, see if it helps.
- Copy Link
- Report Inappropriate Content
Maurizio_Zito wrote
Sorry for my English
I'm having the same problem.
The problem occurs with different types of cameras.
I have a camera connected via gigabit Ethernet that often gives this message.
A camera connected via Mercuryys Powerline also has the same problem.
A camera connected via Wi-Fi also has the same problem.
So I don't think the problem is the connection type, but rather the streaming from the Tapo H500 Smart Hub.
If I view the same cameras on the Tapo app, there's no problem.
How many Tapo cameras and doorbells are connected to your H500 hub? What recording plan have you set for them? How many cameras are configured for continuous recording, and how many are set to record only detection videos?
- Copy Link
- Report Inappropriate Content
@Wayne-TP I have 7 cameras connected, all with continuous recording.
But I'm not sure what type of recording they are. Where should I check?
- Copy Link
- Report Inappropriate Content
Maurizio_Zito wrote
@Wayne-TP I have 7 cameras connected, all with continuous recording.
But I'm not sure what type of recording they are. Where should I check?
@Maurizio_Zito The Tapo H500 allows up to 4 cameras set to continuous recordings at the same time, other cameras can only record detection videos to the hub.
Please clarify the recording settings on your cameras. Go to camera device settings page > Storage & Recording > enable Local Recording, then you will see the 'Recording Schedule', where you can configure the recording type and time.
Which cameras are set to continuous recordings? Are they connected through WiFi or ethernet?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 381
Replies: 7
Voters 0
No one has voted for it yet.