Live Stream Paused
I have 3 x C225 and 1 x C520 cameras connected to my H500. I keep getting this message on all 4 cameras on the HDMI output of the H500:
Live Stream Paused.
Battery-powered cameras only start mirroring when an event is
detected. If AI Detection is disabled, mirroring will be deactivated.
None of the cameras are battery powered - they all run on the supplied AC-DC adapter.
The video stream on the Android app is not interrupted while the H500 is saying it is paused.
I think the duty cycle of off to on is about 50% so the H500 is pretty well unusable which is a pity as I only bought it to monitor my cameras from a spare HDMI monitor. At the moment I spend more time looking at the messages than any useful picture - usually 2 of the 4 are off at any given point in time.
Is this a known issue & will it be fixed with a firmware update?
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Matthieu27 wrote
Hi everyone,
I wanted to share an important limitation with the Tapo H500 Hub that might affect other users as well.
The Issue: I recently contacted TP-Link support (Wayne-TP) regarding HDMI output issues with my H500 Hub, and he informed me that HDMI streaming doesn't work when continuous recording is enabled on the cameras. According to support, HDMI streaming only works when cameras are set to "detection recording only" mode.
My Setup:
- 1x Tapo C560W
- Several Tapo C520WS
- 1x Tapo C211
- All connected to a Tapo H500 Hub
Why This Is Problematic: The whole reason I purchased the H500 was to replace microSD cards with a centralized, reliable continuous recording solution. For my use case (and I suspect for many others), AI detection-only recording simply isn't sufficient – I need complete footage coverage, not just event-triggered clips.
It seems counterintuitive that a hub designed for enhanced recording capabilities would lose HDMI functionality when using its primary feature.
Temporary Workaround: For now, I'm using an iPad for live viewing while maintaining continuous recording.
Hope for Resolution: I really hope TP-Link will address this in a future firmware update. This limitation significantly impacts the usability of the H500 for users who need both continuous recording and HDMI output.
Has anyone else encountered this issue? Any thoughts or additional workarounds would be appreciated!
To clarify: receiving the “Live Stream Paused” prompt is normal when the camera is battery‑powered, or when an AC‑powered model is set to record only upon motion detection. Under such configurations, the live stream will only play when motion is detected; otherwise, it will display the paused message.
However, if the camera is set to continuous recording, the live stream should play uninterrupted via HDMI under normal conditions.
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Regarding the recording issue caused by the new beta, please contact the US community at forumsupport.usa@tp-link.com for further assistance. Make sure to include the following information in your email, Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.
Subject: [Forum Escalation][ID 835850] Tapo H500 Recording Issue on 1.3.12 Build 20251217 rel.50878
Forum Nickname: [User Provided]
Thread URL: [User Provided]
Product Info (Model, Hardware&Firmware Versions, Mac address, etc):[User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
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@Wayne-TP I sent an email to that address on Monday, but I haven't received a reply yet, or even an acknowledgement.
@sroza1 I think I have found a work around for the recording glitches in 1.3.12. If you open the hub in the Tapo app, then go to Screen Mirror, and turn the HDMI output OFF, then reboot the hub, all the cameras appear to begin working correctly again. I did this yesterday afternoon and everything appears to be recording correctly as of 7 am this morning. This does, of course, disable the HDMI output, so it's not a solution, but being able to record is more important to me.
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@CaptainPackrat they have release a new beta that seems to correct all the bad behavior. I'd send another email prompting them to reply.
This version seems to be a bit better than the standard fw prior to the October beta-I can actually seek using the time bar on a camera. Used to be I could slide the seek bar and instead of showing me video, it would snap back to the closest detection event.
I've disabled auto updates.
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@Wayne-TP If there is a newer beta version, would it be possible to have that sent to my Hub? I appear to still be on 1.3.12 Build 20251217 rel.50878.
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Did you send the email to forumsupport.usa@tp-link.com? You may reply that email to remind them.
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@sroza1 How can you get a test version? via invitation?
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Try to update your H500. What version is loaded on the unit?
The last beta version that the team sent to our units was 1.3.12 Build 20260109.
Wayne says there is a new general release version: 1.3.12 Build 20260128 rel.51424
And that it has the fixes in it. Couldn't tell you if it's true because I can't get my H500 to acknowledge that there is an updated version for download. I guess at some point when I decide it's worth it, I'll contact support and have them figure out why it's not auto-updating. I just can't be bothered with it at the moment.
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