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H500 going offline each day

H500 going offline each day

H500 going offline each day
H500 going offline each day
a week ago - last edited a week ago
Tags: #Device Connectivity
Model: Tapo H500  
Hardware Version:
Firmware Version:

I got an H500 with the latest firmware in July which seemed to work fine for the first two weeks. When we went on vacation all the Tapo devices connected through the H500 went offline after a few days. I was able to reboot them from afar by using smart plugs from a different brand but the H500 still kept going offline.

 

Since then the H500 goes offline pretty much every day. It has a stable connection with a mesh repeater in the same room. Is it a faulty product?

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#1
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3 Reply
Re:H500 going offline each day
a week ago

  @Jim8456 

 

Make sure the smart hub's firmware is up-to-date. What's its current version? How to update the firmware of the Tapo devices on the Tapo App

 

What's the state of the status LED on the hub when it goes offline? How do you restore the connection?

 

Try switching the hub to use ethernet connection, see if that helps.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:H500 going offline each day
a week ago

  @Wayne-TP 

 

I already switched to a completely different Wifi Mesh brand, so it can't be the connection. I mean, all the other smart devices in the home work fine without ever needing a hard reboot. I even activated "automatic nightly reboot". When it goes offline then the red light blinks.

 

Firmware is 1.3.1 20250822 rel. 65691

 

I don't see a newer firmware available.

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#3
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Re:H500 going offline each day
Wednesday

  @Jim8456 

 

What's the signal strength (Device Settings page > Network Connection, check the RSSI rate) of your H500 hub? Have you tried putting it to use ethernet connection?

 

Can you clarify the color of the hub when it goes offline, is it red or amber? Is it blinking slowing or quickly? The following are the led status changes while booting up, FYI.

  • Solid red: starting  up
  • Blinking red and green: Connecting to WiFi
  • Solid Green: Connected to the cloud.
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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