KS230 v2 shuts off at 100% brightness

KS230 v2 shuts off at 100% brightness

KS230 v2 shuts off at 100% brightness
KS230 v2 shuts off at 100% brightness
Thursday
Model: KS230 KIT  
Hardware Version: V2
Firmware Version: 1.0.11

Greetings,

 

I have installed KS230 (HW v2.0, FW v1.0.11).  Everything works fine (wiring is correct – no flashing red light – and I managed to add it to the app too), except the light shuts off at – and only at – 100% brightness.

 

  • When I turn it on, the light smoothly ramps up to 100% brightness as usual, then abruptly shuts off.
  • Even when it is off, the indicator lights on the switch shows that the light is on.  The app also says that the light is on.
  • If I dim the light (on the switch or in the app), the light comes back on.
  • If I increase the brightness back to 100%, the light shuts off again.
  • When I turn it off while the light is shut off, the light turns back on, then smoothly fades to off as usual.

 

Additional info:

 

  • The dimmer is driving 3 regular dimmable LED light bulbs.
  • The load is well under the limit at only 42W.
  • The bulbs work fine in another room with a HS220 regular/2-way dimmer.
  • The wiring is correct - no flashing red light.
  • The app says no firmware updates are available.

 

Any help would be greatly appreciated.

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#1
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5 Reply
Re:KS230 v2 shuts off at 100% brightness
Thursday

  @AstralBlue 

 

What's the dimming type of your light bulbs? For your case, this article should be helpful, take a look. Common questions about TP-Link Smart Wi-Fi Dimmer

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#2
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Re:KS230 v2 shuts off at 100% brightness
Thursday - last edited Thursday

@Wayne-TP thank you for the reply!  My bulbs are Sunco BR30.  Its compatible dimmer list includes "TP-LINK KASA SMART".  I also have used them with Kasa HS220 dimmers without problems, so I do not think it's a compatibility issue.  The MLV/ELV distinction should be irrelevant, as the issue occurs at full brightness, where there should not be any voltage cuts/dimming in effect.

 

Could you please advise on how to solve this problem?  Thank you!

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#3
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Re:KS230 v2 shuts off at 100% brightness
Yesterday

  @AstralBlue 

 

It's best to use the recommended types of light bulbs mentioned in the FAQ, as this can help prevent potential compatibility issues. However, due to the wide variety of lamp brands available on the market and the inconsistency in quality, it is still possible for such incompatibility issues to occur.

 

In your case, try using the calibration tool to lower the maximum light level of the switch. This should help prevent your light bulbs from turning off when the switch is set to full brightness.

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#4
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Re:KS230 v2 shuts off at 100% brightness
Yesterday

  @Wayne-TP 

 

Thank you for the reply.  I tried using the calibration tool too, but it lets me set only the minimum brightness level, not the maximum level.  Is there another setting I can change to set the maximum level?

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#5
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Re:KS230 v2 shuts off at 100% brightness
16 hours ago

  @AstralBlue  This feature varies on different models. If you don't see the option on your device, then it doesn't support setting the maximum brightness. In your case, i recommend exchanging a new device, see if that helps. Occasionally, unexpected device behavior can result from inherent variations between individual units.

 

If this abnormality still occurs on a new device, i recommend reaching out to the technical support team for further assistance. Contact Technical Support

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#6
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