All 4 x C420 stopped live view & notifications

All 4 x C420 stopped live view & notifications

All 4 x C420 stopped live view & notifications
All 4 x C420 stopped live view & notifications
3 weeks ago - last edited 2 weeks ago
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.3.1

Two days ago, all of a sudden all four of my C420 cameras stopped working - unable to see live view and receive notifications. The cameras are connected to a H200 hub. Sometimes the cameras have shown offline status. Other times when I am able to go into settings, it would keep spinning until it briefly displays a message saying something like "An error has occurred, please try again later". All cameras and the hub are showing green LED status light. WiFi has been working properly and no changes have been made prior to this problem. 
 

i have tried rebooting the hub and the wifi network multiple times but the problem still persists. 

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#1
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5 Reply
Re:All 4 x C420 stopped live view & notifications
2 weeks ago

  @Awfma 

 

What's the firmware version of your H200?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:All 4 x C420 stopped live view & notifications
2 weeks ago

  @Wayne-TP 

 

1.6.0 build 20250915 rel.33520

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#3
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Re:All 4 x C420 stopped live view & notifications
2 weeks ago

  @Awfma Hi, same problem with one of my C420 after the Tapo H200 firmware update to 1.6. No live view and no notifications. I've tried to reset the hub without results. Tomorrow I'll try to reset the camera

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#4
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Re:All 4 x C420 stopped live view & notifications
2 weeks ago

  @Awfma @lucaz44 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Re:All 4 x C420 stopped live view & notifications
2 weeks ago

  @Awfma  According to our support agent, it seems like you have a support ticket open already. You may continue discuss your case with them, keep us posted if there is any progress!

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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