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Tapo's system is unusable without full multi-account access to recordings

Tapo's system is unusable without full multi-account access to recordings

Tapo's system is unusable without full multi-account access to recordings
Tapo's system is unusable without full multi-account access to recordings
Monday - last edited 4 hours ago
Model: Tapo H200   Tapo C720   Tapo C410 KIT  
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Hello,

I'm really frustrated with the current limitation in the Tapo system. When I share my Tapo cameras and H200 hub with family members, they can only view the live stream but cannot access any recordings stored on the hub's SD card. This makes the system almost unusable for families who want to share management and monitoring responsibilities.

 

Being able to see recordings is essential for any home security setup, and restricting this feature to only the main account defeats the purpose of sharing devices.

 

Please consider improving the multi-account access so that all shared users can view recordings, not just live streams.

 

Is there any plan to fix this? It's a significant limitation for family use cases and really needs to be addressed.

 

Thank you.

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#1
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Re: Tapo's system is unusable without full multi-account access to recordings
Yesterday - last edited Yesterday

  @Davrun 

 

Do you have a Tapo H100? Or another model? Please note that this model does not have the video storage capability.

 

When the camera video storage path is set to a Tapo hub, if you want the invitee to have access to the videos, then you will also need to share the Tapo hub.

 

Here is a feature request post discussing the same topic, you can join there, vote and comment! grant/deny permissions for a shared device  Our product team will review the feature requests regularly, hot topics with detailed background information (e.g., use scenarios, reasons why you want or don't want a particular feature, etc) will be prioritized for evaluation. 
 

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#2
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Re: Tapo's system is unusable without full multi-account access to recordings
4 hours ago
My bad, I use the H200. After sharing it's now working thank you. But it takes time to show correctly on the app of the shared user. But it's can be really good to have shared rights, like we can have a user that's just a user and shared admin rights to another person. Thank you and hope the Tapo app and feature will grow in the future to act more like a real alarm system.
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