Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup

Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup

Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup
Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup
Monday - last edited Wednesday
Model: Tapo D225  
Hardware Version:
Firmware Version:

Hi, I have a new Tapo D225 and I can't seem to get it setup.

I'm trying to add it via the Tapo App. The doorbell is flashing red & green. Once prompted, I check my phone's wifi for "Tapo_Doorbell_XXXX" to appear. But it never does.

My router is a NETGEAR Nighthawk RS150v2.

 

My troubleshooting so far.

  • Created and connected to 2.4 GHz Guest network (WPA2 Encryption)
  • Updated Tapo App to latest
  • Charged Camera
  • Restarted phone
  • Restarted router
  • Restarted Camera
  • Factory Reset Camera
  • Confirmed I'm adding "Tapo D225" in the app
  • Turned off phone data
  • Enabled Bluetooth
  • Enabled Location Services
  • Placed the camera directly next to the phone
  • Inserted a MicroSD card
  • Tried on multiple android devices

 

I have at least a dozen Tapo products connected including other cameras.

 

Please help! :) Thank you.

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#1
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Re:Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup
Tuesday

I've also tried manually adding the wifi network using the MAC address:

 

Tapo_Doorbell_##-##-##-##-##-##

Tapo_Doorbell_##_##_##_##_##_##

Tapo_Doorbell_############

 

using my network's password.

 

Nothing found.

 

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#2
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Re:Tapo D225 Doorbell Camera Not Broadcasting Wifi During Setup
Wednesday

  @TikiTaco 

 

Check the WiFi on another mobile device, like another phone or a tablet. If the doorbell wifi is still not visible, then this device is likely having a hardware issue. To proceed product warranty, you may contact the retailer or local TP-Link support

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