Smart Home Community > Feature Requests > Why doesn’t tp-link allow me to update my email address for managing my devices?
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Why doesn’t tp-link allow me to update my email address for managing my devices?

  This repeated request has been merged into the main thread How do i change my email address for logging in?. Please vote on the main thread.

 
0
Votes

Why doesn’t tp-link allow me to update my email address for managing my devices?

  This repeated request has been merged into the main thread How do i change my email address for logging in?. Please vote on the main thread.
Why doesn’t tp-link allow me to update my email address for managing my devices?
Why doesn’t tp-link allow me to update my email address for managing my devices?
Sunday - last edited Tuesday

I have a large number of tp-link devices at home, (cameras plugs etc) which were installed a number of years ago. I have been managing them from my Android devices using the Tapo related apps on Google Play.The cameras are helping me significantly with my home security.

Recently I have changed my email address that I need to use to login to my Tapo account. To my astonishment the Tapo apps do not offer me a facility to update my email address to the new one. Yet pretty much every other app i use from 8ther providers has a setting to update my profile details including email address.

I contacted tp-link Support informing them of my need to update my email address used for logging in to the apps. To my astonishment they tell me that the only way to change my email address is to create a totally new account for the apps. This would  force me to spend a huge amount of time setting up my complete home system from scratch. I informed them that due to the large number of devices I have this would be extremely difficult for me and and take along time. I asked why can't they do what every other app provider does and provide me the ability to change my profile details Their response was totally unhelpful, making it clear to me me that they are too lazy to enable me to fully operate my tp-link devices with the Tapo apps. They clearly prefer me to spend hours, days or even weeks, struggling to update my Tapo apps when they could easily offer me a new profile update facility in their appsinstead.

I am appalled by tp-link's attitude that they can't be bothered offer customers the ability to update their personal profile in the Tapo apps like every other app I use offers to their customers. What's wrong with tp-link that causes them to refuse to help customers in this matter?

#1
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Re:Why doesn’t tp-link allow me to update my email address for managing my devices?
Tuesday

  @Ojos 

Hi, 
Thank you very much for sharing your experience. We truly understand the inconvenience you've encountered after changing your email address. At this time, the Tapo app does not support directly updating the email address associated with your Tapo account. I have logged your usage scenario and feature request, and I'll forward them to the relevant team for evaluation. However, implementing each feature requires thorough analysis, evaluation, and consideration. We do not have any information on whether and when this requested feature will be available in the Tapo app.

 

It's suggested to vote and leave your comments on the thread "How do I change my email address for logging in?". Usually, hot topics with detailed background information (e.g., use scenarios, reasons you want or don't want a certain feature, etc.) will be prioritized for evaluation. We are always committed to continuously updating and optimizing our product features to enhance the user experience.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
#2
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Re:Why doesn’t tp-link allow me to update my email address for managing my devices?
Yesterday

  @Solla-topee 

Thanks for passing my problem on to the relevant team. 

What seriously concerns me is that my Tapo cameras provide me with with very important information for the security in my home. In particular I am currently suffering life threatening illness which heavily relies on my security cameras to manage my life. Every other Internet related app I have from other companies to which i login with my personal details has ta straightforward facility to update my personal information (name, address, telephone number, email address etc) within their app. Such update then only takes es a minute or two to do. I do not understand why tp-link hasn't bothered to provide this very obvious feature to their customers. Consequently I will be forced to spend a huge amount of time sruggling to recreate my device configuration. Meanwhile I will lose my vital home security.

Had I been aware of the lack of ability to update my personal details, I would have been unoikely to purchase my tp-link devices.

#3
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Re:Why doesn’t tp-link allow me to update my email address for managing my devices?
Yesterday

  @Ojos I have been contacted by Mharvic Aquino Technical Support Supervisor who said he was going to speak to me. I gave him my phone number to call and he gave me a date and time he was going to call me. I waited and waited for the call but he didn't call me.

I think tp-link,are absolutely hopeless and are not helping me with my problem. I do not understand why they can't do the obvious thing and update their apps to allow customers to easily update their email address without them having to go through the trauma they are putting me through.

#4
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Re:Why doesn’t tp-link allow me to update my email address for managing my devices?
Yesterday

  @Ojos 

Hi, 
I have forwarded your case to the relevant technical team, and they will contact you (maybe via email or phone) to assist you further. Please wait patiently.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
#5
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How do i change my email address for logging in?
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