kc400 changes from qhd to hd each time googlehome or alexa runs a query
kc400 changes from qhd to hd each time googlehome or alexa runs a query
each time either google or alexa access my device for any reason it changes from qhd resolution to hd
how can it be made to stick at 2k?
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Hi,
Please confirm the following information for the reported phenomenon.
1. On the Kasa app > camera's Device Settings >Video Quality page, is the 2K option selected?
2. Do you mean the resolution in the Kasa app will change from QHD to HD after Google or Alexa accesses your camera? Or does the Google or Alexa device have HD resolution when watching the camera's live feed?
3. How many phones, tablets, Google or Alexa devices access the camera's live feed simultaneously? Locally or remotely?
4. Have you subscribed to the Tapo/Kasa Care plan?
Best Regards
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1. yesbut it never sticks after google or amazon run a query or action
2. both of those things
3. zero. say "discover" to alexa or "sync all my devicea" to google and both of those do it
4. not yet, and judging by tech before i came here i never shall be
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Hi,
Generally, streaming the camera on Google Home/Alexa devices won't affect the camera's resolution when watching in the Kasa app. Would you please send us a video showing the camera's resolution drops in the Kasa app after Google Home/Alexa device access? If you force-close the Kasa app and reopen it, will the resolution revert to 2K?
You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
What Google Home or Alexa device are you using to stream the camera's live feed? For example, some Alexa devices (like the Echo Show) typically support video streams up to a maximum of 1080p resolution.
Best Regards
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@Solla-topee i haven't streamed anything yet i want to know why when i select qhd in kasa, alexa and google set it to 1080p whenever they run a query
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Hi,
Just double-confirm, is the phenomenon you experience that you set the KC400's resolution to 2K in the Kasa app > camera's Device Settings > Video Quality page, however, the video quality will set to 1080P automatically whenever the Alexa/Google Home runs a query(such as say "discover" to alexa or "sync all my devicea" to google)?
If that's the case, please confirm the following information for further analysis.
1. What's your phone's model number and OS version?
2. What's the Kasa app's version? You can find it in the Kasa app > Me > About page.
3. Please send me (@Solla-topee) the camera's MAC address via a private message.
Best Regards
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@Solla-topee correct. that is the issue.
it happens on all phones and versions but typing today i am on samsungs running 9 and 11
kasa app is 3 4 350 on both
inbox pending i never sent a msg before
edit: pm sent :-)
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Hi,
Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards
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@Solla-topee they told me to install some software not from the play store and to reproduce the issue
i told them they need to talk to google for that
absolute nonsense support they clearly haven't read a thing can you explain it to them in words they understand
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Hi,
I reviewed our technical team's email content and believe they understand your current inquiry. They provided you with the Kasa debug app (Kasa trial app), which can be installed on an Android phone. It's functionally identical to the official Kasa app, but adds the ability to collect app logs.
Since the phenomenon you experience is that the KC400's video quality drops from 2K to 1080P in the Kasa app after Google Home or Alexa runs a query, we hope you can reproduce this process while using the Kasa debug app to collect app logs for further analysis.
Your cooperation is highly appreciated!
Best Regards
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@Solla-topee some "play protect" error keeps popping up
how will i know the exact moment a change will be pushed to the clients? is it pretty much immediate from the 3rd party operation? i don't want to just be sat watching
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