kc400 changes from qhd to hd each time googlehome or alexa runs a query
kc400 changes from qhd to hd each time googlehome or alexa runs a query
each time either google or alexa access my device for any reason it changes from qhd resolution to hd
how can it be made to stick at 2k?
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Hi,
Usually, after you notice the video quality drops after Google Home or Alexa runs a query, you can send the app log to the tech team via email.
I see you have already sent the app log to the tech team. You can then wait for their reply.
Best Regards
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they told me th logi no good because *i* did not change the resolution
they're idiots. they never listen to anyone except themselves
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Hi,
Our tech team has reviewed the Kasa app logs and found no indication of changes in the camera's video quality settings. Therefore, they would like to ask for your help to reproduce the reported phenomenon once again in the Kasa debug app and resend the app logs for further analysis.
Additionally, please provide a screenshot showing the camera video quality in QHD, as well as a screenshot showing the quality changing to HQ after the Google Home or Alexa runs a query. This will help us correlate with the latest app log analysis.
Our tech team is dedicated to helping you resolve issues. If you have any questions about their responses, we recommend replying to them via email.
Best Regards
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@Solla-topee you want me to take static screenshots of a change somebody else does half way round the world *BEFORE* you look at the week old issue with improper account access?
um. what i think i'll do instead is return it for a good brand
(i wouldn't mind but now i've had to look i'm the 4th user on here reporting this issue. tplink's attitude does not match the skill. so poor)
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Hi,
I thought that the camera's video quality setting in the Kasa app would change immediately after the Alexa/Google Home runs a query (such as saying "discover" to Alexa or "sync all my devices" to Google Home). If that's the case, then you could reproduce the video quality drop phenomenon by saying "discover" to Alexa or "sync all my devices" to Google. Then, provide our tech team with the Kasa app logs as well as screenshots of the camera's video quality settings in the Kasa app before and after the change for further analysis.
We are committed to assisting you, and your cooperation is essential for identifying and resolving this reported phenomenon. However, if you decide to return the Kasa camera, we respect your decision.
Best Regards
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