Pny cs900 ssd with h500
Hello I have got the h500 hub and I upgraded the software/firmware. Plus installed a new pny cs900 2tb internal drive. So far have not been able to get the ssd to read or be recognized internally or externally. Can someone help?
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Do you mean the hard drive cannot be recognized on other devices as well? If that's the case, you will need to contact the hard drive support for assistance.
Please note that the Tapo H500 hub should be powered off first before inserting a hard drive. If the hard drive still cannot be recognized by the hub but is recognized by a computer, then this case requires further analysis.
You may contact our forum support team for assistance. Send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 847656] PNY CS900 2TB hard drive can't be recognized by Tapo H500
Forum Nickname: Rex74
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/847656
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
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@Wayne-TP hey Wayne thank you for the response. I found the two sources of the issue. One was formatting. And other was user error
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