Smart Home Community > Tapo Smart Plug > P110 gone offline and won't reset
< Tapo Smart Plug

P110 gone offline and won't reset

P110 gone offline and won't reset

P110 gone offline and won't reset
P110 gone offline and won't reset
Monday
Tags: #Device Connectivity
Model: Tapo P110  
Hardware Version:
Firmware Version:

I have had several Tapo P100 and P110 smart plugs for around three years. Recently one of the P110 plugs has shown in the app as offline. I removed it from the power socket, but when I replaced it the led started rapid green flashing. I left it like this, thinking that it might be downloading a firmware update, but the green flashing continued overnight. I then tried a factory reset, holding the button down for over thirty seconds, but with no effect; the rapid green flashing continued.

 

Any advice would be welcome. Thanks.

  0      
 
  0      
 
#1
Options
3 Reply
Re:P110 gone offline and won't reset
Yesterday

  @GH30 

 

Smart plug's led indicator keeps flashing green. > Generally this state means the smart plug is being reset, performing a firmware upgrade, or the FFS setup is in process. If this state has no changes for a long time, like servel hours, try to power cycle the smart plug. Unplug the smart plug your having this issue with from the wall outlet and wait 3 to 5 minutes before plugging it back in.

 

If the above steps don't fix the issue please try performing the factory reset again. 

 

Please keep us posted 

 

Thank you

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#2
Options
Re:P110 gone offline and won't reset
Yesterday

  @HelpFixDecoApp 

 

Thank you. I connected the device to power for around four hours, and the rapid green flashing started immediately and continued throughout that time.

 

I then removed the device from the power supply and waited for around ten minutes. I then tried holding down the button for more than ten seconds, in order to trigger a factory reset, but that still had no effect. The rapid green flashing persists whenever the device is connected to power, whatever I do to the button.

 

 

  0  
  0  
#3
Options
Re:P110 gone offline and won't reset
18 hours ago

GH30 wrote

  @HelpFixDecoApp 

 

Thank you. I connected the device to power for around four hours, and the rapid green flashing started immediately and continued throughout that time.

 

I then removed the device from the power supply and waited for around ten minutes. I then tried holding down the button for more than ten seconds, in order to trigger a factory reset, but that still had no effect. The rapid green flashing persists whenever the device is connected to power, whatever I do to the button.

 

 

  @GH30 

 

I'm afraid this device needs to be replaced if it doesn't respond to a reset. To proceed with device warranty, you may contact the retailer or local TP-Link support.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 94

Replies: 3

Tags

Device Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.