Hub doesn't ring when doorbell button is pressed
Hub doesn't ring when doorbell button is pressed and when I go to settings to turn on hub ringing in paired chimes it just says connection unstable please try again later. Please help.
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How far is the doorbell from the hub? Try to move the hub closer to your doorbell. And while you're doing this, if your Tapo H200 hub is connected via WiFi, pay attention to the network connection of the hub, it can't be too far away from the router, otherwise, both the hub and the doorbell will be offline.
Here is the network topology of these devices, which should help clarify why both connections require special attention.
Router --- (Wireless: 2.4GHz WiFi) --- Tapo H200 --- (Wireless: TP-Link SubGHz) -- D230
You can also try to restart both the hub and the doorbell, see if that helps.
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We can't tell what might be the cause at the moment. For your case, we recommend reaching out to the support team for further assistance. Contact Technical Support
Please ensure your Tapo app is updated. You can try to delete and reinstall the app.
Reproduce the problem and submit a log in the app to assist the investigation. How to get the log of Tapo app
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How far is the doorbell from the hub? Try to move the hub closer to your doorbell. And while you're doing this, if your Tapo H200 hub is connected via WiFi, pay attention to the network connection of the hub, it can't be too far away from the router, otherwise, both the hub and the doorbell will be offline.
Here is the network topology of these devices, which should help clarify why both connections require special attention.
Router --- (Wireless: 2.4GHz WiFi) --- Tapo H200 --- (Wireless: TP-Link SubGHz) -- D230
You can also try to restart both the hub and the doorbell, see if that helps.
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- Report Inappropriate Content
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- Report Inappropriate Content
We can't tell what might be the cause at the moment. For your case, we recommend reaching out to the support team for further assistance. Contact Technical Support
Please ensure your Tapo app is updated. You can try to delete and reinstall the app.
Reproduce the problem and submit a log in the app to assist the investigation. How to get the log of Tapo app
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larshkj wrote
Hi, I have the same problem here. Anybody got a solution for this?
Please post a new thread and include more details of your case.
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I have exactly the same problem, H200 does not ring from D230 doorbell and gives 'unstable network' error when trying to set it to ring. All connections are fine, doorbell tested right next to the hub.
Was using a Google doorbell for a year or two but it's complete garbage so decided to drag my D230 out of the cupboard and switch back to that. It used to work perfectly fine, seems software/firmware updates over time have broken something that hasn't been addressed.
Any solutions? TP Link are you listening?
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