KC420WS - no longer loop recording

WhiteRoseAl

Yesterday

Posts: 32

Helpful: 20

Solutions: 1

Stories: 0

Registered: 2020-07-16

KC420WS - no longer loop recording

Yesterday

Tags: #MicroSD Card #Recording #Firmware #Feature Request

Model: KC420WS

Hardware Version: V1

Firmware Version: 2.3.26

I have a couple of these cameras amd they have worked well for a number of years.

Recently, all my KC420WS cameras stopped loop recording, all of them have 256GB micro SD cards, they are set to continually record to SD card and also record to cloud.

The SD card is showing as full on all the cameras and stopped allowing playback from the SD card 'no recordings detected'.

I had no option to but to format all the SD cards to get these working again.

Please can KASA/TP-LINK return the loop recording feature for these cameras, overwriting the SD Card without issue.

Also, this camera is missing the option to remote restart from the Tapo app.

2 Reply

Solla-topee

17 hours ago

Posts: 18057

Helpful: 3103

Solutions: 3877

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Registered: 2020-05-19

Re:KC420WS - no longer loop recording

17 hours ago

@WhiteRoseAl

Hi,
For the reported phenomenon, please confirm the following information for analysis.

1. What's the model number of the SD card inserted into the camera? Please refer to the instructions below to test the SD card with the third-party tool "H2testw", then send us a screenshot of the test result.
How to Verify Fake Micro SD Cards

2. How many KC420WS do you have?

3. On the Tapo app > camera's Device Settings > Storage & Recording > Local Storage page, can you see the Loop Recording option? Is it enabled?

4. Can you see the Reboot Camera feature at the bottom of the camera's Device Settings page? Can you control the camera remotely via the Tapo app? For example, when your phone uses mobile data to go to the internet, does the KC420WS display online in the Tapo app?

5. What's the model number and OS version of your phone? What's the Tapo app version?

Best Regards

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