1
Votes

Europeans must manually format camera SD cards every 24 to 72 hours

 
1
Votes

Europeans must manually format camera SD cards every 24 to 72 hours

Europeans must manually format camera SD cards every 24 to 72 hours
Europeans must manually format camera SD cards every 24 to 72 hours
Wednesday - last edited Thursday

EU data protection regulations (covering 450 million citizens) generally require that surveillance videos only be stored for a maximum of 72 hours (longer periods apply only in rare exceptional cases). However, because the app doesn't allow individual videos to be deleted, the SD card has to be manually formatted via the app every 24 to 72 hours. This is extremely cumbersome and time-consuming. Beforehand, all the footage would also have to be reviewed to ensure nothing is overlooked that might only be reported later.

Please implement an app function that automatically deletes videos after 24, 48, and 72 hours, including from the optional cloud storage. Stores that sell your products are even advising against purchasing them. This is therefore a significant disadvantage for your customers and your revenue.

#1
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1 Reply
Re:Europeans must manually format camera SD cards every 24 to 72 hours
Thursday

  @root66 

Hi,
Regarding your video deletion feature request, we appreciate your feedback and will log it and forward it to the relevant department for evaluation and improvement of our product user experience.
 
If you need further assistance related to compliance, we recommend reaching out to privacy@tp-link.com for additional support.
 
Best Regards

#2
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