H500 supporting 16 cameras false advertising

H500 supporting 16 cameras false advertising

H500 supporting 16 cameras false advertising
H500 supporting 16 cameras false advertising
Yesterday
Model: Tapo H500  
Hardware Version: V1
Firmware Version:

Why is 24/7 recording on H500 limited to just 5 cameras?! On our regional site or in the manual there is not a single mention of this limitation. Only that it supports 16 cameras.

(I can see that on US site there is a line that 24/7 can be used with 4 cameras, which is again false). Based on that it seems obvious that this can be changed. So what is the limiting factor inadequate hardware in H500? Or just arbitrary software limitation.

I was well aware of this limitation for "AI features" but honestly we could not care less for those. But saying that the device supports 16 cameras while only 5 are really fully supported.

We have multiple locations with plethora of cameras running and were hoping to slowly migrate to H500 devices but alas we recon we will be returning ours as not working properly on pretext of false claims.

There is also the audacity of claiming compromising safety while creating local account for the cameras when using them with typical NVRs. Even though tp-link does not offer any real solution as well.

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