Solution Reported Issue and Workaround: Unable to Export OpenVPN Configuration File on Deco
This Article Applies to:
Deco models that support OpenVPN Server
Phenomenon Description:
When configuring a VPN Server with OpenVPN on the Deco, users reported that whenever trying to export the config file, an error message popped up: "Failed to save the information. Please try again later".
It typically occurs in mixed-model Deco mesh networks where the Main Deco unit and one or more Satellite Deco units have differing support for the VPN Client Kill Switch feature.
A similar feedback can be found in #847706 and #846504.
Possible Solution:
- A new firmware will be released in the future to ensure smooth configuration export in all network setups. We will provide updates as the firmware becomes available.
- Currently, it is recommended to temporarily power off all Satellite Deco units first. Once the file is saved/exported, power back on the Satellite Deco units to restore the mesh network.
Hi, the firmware downgrade needs to be implemented via firmware recovery:
How to use firmware recovery if the Deco become brick
But as the 1.4.0 firmware has just been released, the engineers are very concerned about the feedback. If you could add more details about the "slow and unstable" connection, they would be glad to help us find a workaround.
- Have you seen any Deco turn red/flashing red when the network is unstable?
- Can I have the model numbers of the mobile clients that randomly dropped out?
- Can I have some screenshots of the network maps on the Deco App, such as:
Wait for your reply.
Best regards.
Hi David,
- Have you seen any Deco turn red/flashing red when the network is unstable?, sorry not seen
- Can I have the model numbers of the mobile clients that randomly dropped out?, on my smartphone, Samsung S25 FE the speed is very , very slow ........ (also my daughters smartphone, it's same model)
Even on PC (wired normal almost 1 GB and now les than 100 MB secs.
Hi, thanks for the update.
I also noticed that you had submitted an APP feedback.
It seems like the main Deco XE75 Pro is still on the official 1.3.1. Did you already have it downgraded to 1.3.1? Or is this a spare new Deco XE75 Pro that hasn't been updated to the 1.4.999 beta?
"on my smartphone, Samsung S25 FE the speed is very , very slow ........ (also my daughters smartphone, it's same model)"
-How about the speed test results on the Samsung mobile phones?
-Have you checked the PHY rate on the mobile phone, such as:
-Samsung Galaxy S25 FE seems capable of 6GHz. Do you connect it to the 5GHz or 6GHz on the Deco?
For the wired speed on the PC, is it connected directly to the main Deco( or one of the satellite Ethernet Backhaul Deco XE75 Pro) via an Ethernet cable?
-Have you tried unplugging/plugging the Ethernet cable, then restarting the PC once?
Wait for your reply.
Best regards.