Notifications randomly turning off

Notifications randomly turning off

Notifications randomly turning off
Notifications randomly turning off
Friday - last edited Monday
Model: Tapo D235   TC65  
Hardware Version: V2
Firmware Version: 1.2.2

My outdoor camera plus my doorbell camera d235 and also my wired camera tc65 all are turning off their notifications randomly on the Tapo app even although they are set to notify in the "me" section and also their separate settings section in the app.

The only thing that has changed since this has started to happen is the fact that I have upgraded my phone to the Samsung s26 ultra  on UI 8.5.

 

Will there be a fix to the app shortly in order yo fix the above glitch?

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#1
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4 Reply
Re:Notifications randomly turning off
Monday

  @godan 

 

Did you use the Home/Away mode feature? It allows users to configure two sets of settings for multiple cameras, including the notification feature. How to edit Home/Away Mode of my cameras

 

You may want to check with anyone who has access to your account to see if they’ve used this feature. Also verify whether the app is logged in on other mobile devices, as settings could have been changed from there.

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#2
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Re:Notifications randomly turning off
Monday
No. No one has used the home/away feature and it is only myself that has access to the app as I live alone. I have even unistalled the app and cleared The cache but still have the same problem As lots of users in this forum.
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#3
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Re:Notifications randomly turning off
5 hours ago

  @godan 

 

Considering the camera offline issue you reported in another post, I can’t help but think the two problems might somehow be related and could even share the same root cause. I’d recommend reaching out to our support team directly for a deeper investigation. Contact Technical Support

 

By the way, where is your camera footage stored? Does each camera have its own SD card, or is everything saved to a Tapo hub (which one?)?

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#4
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Tapo-c211
4 hours ago

  @i cant get my camera to record it keeps telling me my Internet is not secured and goes onto my sim card when I'm paying for cloud and says Internet not secure I have a strong Internet 5bars 

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#5
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