@godan 

Did you use the Home/Away mode feature? It allows users to configure two sets of settings for multiple cameras, including the notification feature. How to edit Home/Away Mode of my cameras

You may want to check with anyone who has access to your account to see if they’ve used this feature. Also verify whether the app is logged in on other mobile devices, as settings could have been changed from there.

  @godan 

Considering the camera offline issue you reported in another post, I can’t help but think the two problems might somehow be related and could even share the same root cause. I’d recommend reaching out to our support team directly for a deeper investigation. Contact Technical Support

By the way, where is your camera footage stored? Does each camera have its own SD card, or is everything saved to a Tapo hub (which one?)?

godan wrote

  @Wayne-TP 

 

All my 4 cameras have their own sd cards installed.

I have read numerous posts on this forum of customers with the exact same problem as I have. 

We obviously all have different cameras,routers setups etc but the only thing we ALL have in common is the latest tapo app on our mobile devices. 

It doesn't take a genius to realise that customer support cannot be expected to rectify this problem by every customer using the same method as we ALL are different.

  @godan 

While the symptoms may look similar, this doesn’t imply the root causes. Each user’s network and environment differ, as you noted, so possible triggers vary widely. Think of how your phone signal changes from a subway to a mall, or how Wi‑Fi speed differs by location. Behavior alone rarely reveals the true reason. That’s exactly why I recommend getting support involved. If standard troubleshooitng steps don't work, they can look into your case one‑on‑one, such as by checking device logs to trace the anomaly.

Doe123 wrote

  @i cant get my camera to record it keeps telling me my Internet is not secured and goes onto my sim card when I'm paying for cloud and says Internet not secure I have a strong Internet 5bars 

  @Doe123 

Please create your own thread with more details so we can help you better. Alternatively, you might check the reply my colleague already gave you on your last post, as it appears to address the same issue. https://community.tp-link.com/en/smart-home/forum/topic/852794

godan wrote

  @Wayne-TP 

Got support involved and got 3 messages from them all saying to try the same things,which i have tried multiple times.

Einstein once said "those that try the same thing again and again and expect different results are mad" 

Are technical support mad or are just not very technical is the question?

  @godan 

Opening a new ticket means the support team will need to get familiar with your issue from the beginning. They’ll offer troubleshooting suggestions based on what you share—and yes, some might be steps you’ve already tried. That can feel repetitive, but these suggestions are usually helpful for narrowing down the problem.

To help the team understand your situation fully, please take the time to clearly explain what you’ve observed and what steps you’ve already taken. If you simply reply with “it didn’t work” without further context (which we often see), it limits the team’s ability to see the complete picture and offer more specific, targeted guidance. Providing detailed feedback ensures a more effective and efficient support process.