Random disconnections on Archer AX50 (Firmware 1.1.2 Build 20251022)

Random disconnections on Archer AX50 (Firmware 1.1.2 Build 20251022)

Random disconnections on Archer AX50 (Firmware 1.1.2 Build 20251022)
Random disconnections on Archer AX50 (Firmware 1.1.2 Build 20251022)
2 weeks ago
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20251022 rel.69668

Hello,

I am experiencing random disconnections with my Archer AX50 router.

Router details:
Model: Archer AX50
Hardware Version: V1
Firmware Version: 1.1.2 Build 20251022 rel.69668

The connection randomly drops several times a day. In some cases, devices reconnect automatically after a few seconds, but in other cases the connection does not recover and I need to power cycle the router to restore connectivity.

This issue affects multiple devices on my network, including:

  • POCO F8 Ultra

  • POCO F7

  • POCO F6

  • Dell Inspiron 7580 laptop

  • Lenovo Legion 5 Gen 6 laptop

Since the problem occurs across different devices and operating systems, it seems likely that the issue is related to the router rather than a specific client device.

I have already tried rebooting the router, but the issue continues to occur.

Additionally, I would like to request a review of the current firmware version, as the random disconnections appear to be related to router stability.

Thank you for your assistance.

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Re:Random disconnections on Archer AX50 (Firmware 1.1.2 Build 20251022)
Yesterday

Hello @Alohomora ,

Welcome to our community.

 

For your case, the following are some suggestions that may help:

 

For WAN connection instability (if the router's Internet LED turns red/orange occasionally):
1. Connect a PC directly into your modem to verify if your ISP Internet is stable.
2. Make sure the Ethernet cable between your modem and the router is connected properly; replace old cables with new ones if needed.
3. Change the DNS Server of the router: login to the web management interface, go to Advanced > Network > Internet > Advanced Settings, and change the two DNS Servers to 1.1.1.1 and 8.8.8.8.

For wireless client devices dropping :
1. Make sure the router is properly placed in an open area instead of inside a cabinet or shelf.
2. In the web interface, go to Advanced > Wireless > Wireless Settings, and try different Wi-Fi channels to avoid nearby interference. Additionally, for 2.4GHz wireless client devices, set the 2.4GHz channel width to 20MHz; for 5GHz wireless client devices, set the 5GHz channel width to 80MHz or 40MHz to avoid interference.
3. Make sure the client devices are not included in any Parental Control profiles.
4. Make sure the network adapter drivers, system, or firmware on the affected client devices (your phones and laptops) are up to date.

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