Can't link chime to doorbell

Can't link chime to doorbell

Can't link chime to doorbell
Can't link chime to doorbell
3 weeks ago - last edited 2 weeks ago
Model: TD21  
Hardware Version: V1
Firmware Version: 1.1.0

I'm trying to link the chime to my doorbell and there's no option to pair it. Every guide I've found has said there should be a 'paired chimes' option in this menu but it's missing for me.

 

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#1
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1 Accepted Solution
Re:Can't link chime to doorbell -Solution
2 weeks ago - last edited 2 weeks ago

  @Wayne-TP 

 

I managed to get the link chime option to appear by installing the Tapo app on an iPad instead.

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#3
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3 Reply
Re:Can't link chime to doorbell
2 weeks ago

  @Dan1984 

 

Make sure your Tapo app is updated. Try to reset and reinstall the doorbell. Check the settings with another phone.

 

If the above suggestions don't help, then i believe further support from the technical team is required.

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#2
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Re:Can't link chime to doorbell -Solution
2 weeks ago - last edited 2 weeks ago

  @Wayne-TP 

 

I managed to get the link chime option to appear by installing the Tapo app on an iPad instead.

Recommended Solution
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  1  
#3
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Re:Can't link chime to doorbell
2 weeks ago

  @Dan1984 

 

Did you try to reinstall Tapo app on your phone? Do you have that feature option on your phone now?

 

This is an unusual issue. Could you share more details so we can try to understand what might be causing it? If other users are experiencing something similar, your case might help them too. For example:

1. Your phone model and Android version.

2. The Tapo app version on your phone.

3. Your iPad model and iOS version.

4. The Tapo app version on your iPad.

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#4
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