Mapping lost or remaps

Mapping lost or remaps

Mapping lost or remaps
Mapping lost or remaps
Yesterday
Model: Tapo RV30 Max Plus  
Hardware Version:
Firmware Version:

Hi, about once a month then robot remaps and the saved and locked map becomes unable to be loaded (comes up with an error to try again later) if I then delete the map it has remapped it also deleted the original one I had locked. 

Very annoying because I set up virtual walls and objects. 

Any ideas? 

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#1
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Re:Mapping lost or remaps
9 hours ago

  @Spoof 

 

Robot vacuum’s current map cannot be manually deleted, whether saved or unsaved, you can test this yourself. Also, an unsaved map is automatically cleared when switching maps.

 

I wonder if you might have accidentally deleted the correct map you intended to keep? If the abnormality does exist, please retain relevant evidence the next time you observe the problem, such as before-and-after screenshots or a screen recording of the operation, and then report it to our support team for further investigation. Contact Technical Support

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#2
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