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Tapo Smart Camera

Falling offline

Falling offline

Falling offline
Falling offline
2026-04-03 22:19:15 - last edited Thursday
Tags: #Device Connectivity
Model: TC40   Tapo C500  
Hardware Version:
Firmware Version:

Camera models TC40 and C500 keep falling offline.

Wifi with VM. Cameras are in good proximity to the Wifi hub. They have occasionally they have jumped back online but off again a short while after. Ive had to reset them only for it to happen again some time after. They go offline at the exact same time when they do.

 

Any clues on why or how I can prevent this happening please?

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#1
1 Accepted Solution
Re:Falling offline-Solution
2026-04-09 09:05:32 - last edited Thursday

  @Pip8 

 

Is the led blinking red slowly or quickly? Blinking red means the camera has disconnected from WiFi and trying to reconnect. 

 

For your case, this article should help, FYI. What if Tapo smart devices keep losing connection or going offline?

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Recommended Solution
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#4
3 Reply
Re:Falling offline
2026-04-07 10:05:41

  @Pip8 


Please ensure your Tapo app is updated, you may try to delete and reinstall it. Do not enable VPN on your phone while using the Tapo app.

 

Have you noticed anything unusual with the camera’s LED indicator?? Do the cameras stay online when controlled locally?

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#2
Re:Falling offline
2026-04-07 17:04:19

  @Wayne-TP Thanks for your reply.  

When it happens,  the cameras get flashing red light. No VPN is used in the phone 

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#3
Re:Falling offline-Solution
2026-04-09 09:05:32 - last edited Thursday

  @Pip8 

 

Is the led blinking red slowly or quickly? Blinking red means the camera has disconnected from WiFi and trying to reconnect. 

 

For your case, this article should help, FYI. What if Tapo smart devices keep losing connection or going offline?

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
0
0
#4

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