Falling offline

Falling offline

Falling offline
Falling offline
Friday
Model: TC40   Tapo C500  
Hardware Version:
Firmware Version:

Camera models TC40 and C500 keep falling offline.

Wifi with VM. Cameras are in good proximity to the Wifi hub. They have occasionally they have jumped back online but off again a short while after. Ive had to reset them only for it to happen again some time after. They go offline at the exact same time when they do.

 

Any clues on why or how I can prevent this happening please?

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#1
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Re:Falling offline
4 hours ago

  @Pip8 


Please ensure your Tapo app is updated, you may try to delete and reinstall it. Do not enable VPN on your phone while using the Tapo app.

 

Have you noticed anything unusual with the camera’s LED indicator?? Do the cameras stay online when controlled locally?

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#2
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