T300 and H200 effective range test does not work
I have four T300s connected to an H200. I am pretty sure that when I bought them some 4-5 months ago I must have successfully performed the effective range test on them.
The problem is that when I try to do the effective range test by pressing the button on the T300 now, and I tried 3 of the 4 T300s I have, nothing happens on my H200. No voice prompt, no led action of any kind.
For testing purposes I had the T300s 1 meter (or less) away from the H200. On one of T300 I even pulled the batteries out and checked them out. Then I put some water on the sensor and the alarm and the app notification were triggered. The H200 does report 4 T300s connected with a WiFi signal strength high, so that looks good. Playing the ringtone on the H200 works fine.
The procedure seems as simple as it can be, just press the button once... What can I be missing here? Thank you.
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tsaba wrote
Hi, I'm having a similar issue. I've just bought a new H200 and T300, and the T300 apparently doesn't send any alert to the H200. The app shows them to be connected and I can test the ringtone of the H200 from the app. But effective range test doesn't work, and when I put water on the sensor, I got the sensor alarm ringing, got the app notification, but the hub remains silent. Is there a resolution to this issue?
A beta firmware is available for resolving the issue. If you would like to try it, send me the Mac address of your Tapo H200 via a private message.
*For users from the United States, send your request to forumsupport.usa@tp-link.com, and provide the link to this thread in your email so that the team can understand your request.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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This case seems to require further investigation. To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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Hi, I'm having a similar issue. I've just bought a new H200 and T300, and the T300 apparently doesn't send any alert to the H200. The app shows them to be connected and I can test the ringtone of the H200 from the app. But effective range test doesn't work, and when I put water on the sensor, I got the sensor alarm ringing, got the app notification, but the hub remains silent. Is there a resolution to this issue?
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tsaba wrote
Hi, I'm having a similar issue. I've just bought a new H200 and T300, and the T300 apparently doesn't send any alert to the H200. The app shows them to be connected and I can test the ringtone of the H200 from the app. But effective range test doesn't work, and when I put water on the sensor, I got the sensor alarm ringing, got the app notification, but the hub remains silent. Is there a resolution to this issue?
A beta firmware is available for resolving the issue. If you would like to try it, send me the Mac address of your Tapo H200 via a private message.
*For users from the United States, send your request to forumsupport.usa@tp-link.com, and provide the link to this thread in your email so that the team can understand your request.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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@tsaba Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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I am having the same issue with the effective range test as the previous two customers. Has there been a resolution to this issue?
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Wayne-TP wrote
tsaba wrote
Hi, I'm having a similar issue. I've just bought a new H200 and T300, and the T300 apparently doesn't send any alert to the H200. The app shows them to be connected and I can test the ringtone of the H200 from the app. But effective range test doesn't work, and when I put water on the sensor, I got the sensor alarm ringing, got the app notification, but the hub remains silent. Is there a resolution to this issue?
A beta firmware is available for resolving the issue. If you would like to try it, send me the Mac address of your Tapo H200 via a private message.
*For users from the United States, send your request to forumsupport.usa@tp-link.com, and provide the link to this thread in your email so that the team can understand your request.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
- Copy Link
- Report Inappropriate Content
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