Tapo care

Tapo care

Tapo care
Tapo care
2 weeks ago - last edited a week ago
Model: Tapo C425  
Hardware Version:
Firmware Version:

Guten Tag, 

ich habe 4 Kameras, die in Tapo Care eingebunden sind. 

Bei meiner Mutter sind 2 Kameras mit einem eigenen Tapo Account installiert, auf die ich per Gerät teilen Zugriff habe. 

Wie kann ich die zwei Kameras meiner Mutter in meinen Tapo Care Account einbinden? 

 

Viele Grüße 

Jürgen 

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#1
1 Accepted Solution
Re:Tapo care-Solution
2 weeks ago - last edited a week ago

  @ebbi1000 

Hello,

Welcome to the community, and thank you for your question. We’re glad to help clarify how Tapo Care works in this scenario.

First, we’d like to clarify an important point: Tapo Care subscriptions are linked to the TP‑Link account, not to individual cameras themselves.

If you would like the two cameras installed at your mother’s home to be covered by your existing Tapo Care subscription, those two cameras would need to be bound to your TP‑Link account (the same account under which you purchased Tapo Care).

If it is not possible or not preferred to move your mother’s cameras to your TP‑Link account, then unfortunately they cannot be added to your current Tapo Care plan. In that case, the recommended option would be to purchase a separate Tapo Care subscription using the account to which your mother’s cameras are currently bound.

Best Regards.

Recommended Solution
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#2
2 Reply
Re:Tapo care-Solution
2 weeks ago - last edited a week ago

  @ebbi1000 

Hello,

Welcome to the community, and thank you for your question. We’re glad to help clarify how Tapo Care works in this scenario.

First, we’d like to clarify an important point: Tapo Care subscriptions are linked to the TP‑Link account, not to individual cameras themselves.

If you would like the two cameras installed at your mother’s home to be covered by your existing Tapo Care subscription, those two cameras would need to be bound to your TP‑Link account (the same account under which you purchased Tapo Care).

If it is not possible or not preferred to move your mother’s cameras to your TP‑Link account, then unfortunately they cannot be added to your current Tapo Care plan. In that case, the recommended option would be to purchase a separate Tapo Care subscription using the account to which your mother’s cameras are currently bound.

Best Regards.

Recommended Solution
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0
#2
Re:Tapo care
a week ago

  @Hilbert-TP 

Hallo, 

danke für deine Hilfe, 

ich habe jetzt alle Kameras in meinen Account gehängt. 

 

Viele Grüße 

Jürgen 

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#3