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Inconsistency getting over door threshold

Inconsistency getting over door threshold

Inconsistency getting over door threshold
Inconsistency getting over door threshold
2026-04-15 19:55:15 - last edited 2 weeks ago
Tags: #Vacuum Error Prompt #Configuration #Firmware
Model: Tapo RV50 Pro Omni  
Hardware Version:
Firmware Version:

I have a threshold under 20mm which the vacuum struggles with climbing up. It's always fine coming down but only works 40-50% of the time coming up (it usually rotates its way up). 

 

When it doesn't come up to the threshold bar it comes right up to it then turns around.

 

What can I do to make it more consistently go over the threshold? 

 

Thanks

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Re:Inconsistency getting over door threshold-Solution
2026-04-16 07:24:30 - last edited 2 weeks ago

  @Jc22 

 

This does not appear to be normal product behavior. Could you provide more detailed information so we can offer more targeted suggestions? For example, you could share a photo of the threshold or a video showing the robot vacuum experiencing issues while crossing it.

 

"When it doesn't come up to the threshold bar it comes right up to it then turns around." >> Just to confirm, did you mean to type “doesn’t” here, or were you intending to say “does”? 

 

If you prefer not to post the information here, you can also contact our technical support team directly and email the relevant details for further investigation and follow-up. Contact Technical Support

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Re:Inconsistency getting over door threshold-Solution
2026-04-16 07:24:30 - last edited 2 weeks ago

  @Jc22 

 

This does not appear to be normal product behavior. Could you provide more detailed information so we can offer more targeted suggestions? For example, you could share a photo of the threshold or a video showing the robot vacuum experiencing issues while crossing it.

 

"When it doesn't come up to the threshold bar it comes right up to it then turns around." >> Just to confirm, did you mean to type “doesn’t” here, or were you intending to say “does”? 

 

If you prefer not to post the information here, you can also contact our technical support team directly and email the relevant details for further investigation and follow-up. Contact Technical Support

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
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Vacuum Error Prompt Configuration Firmware