PNY CS900 2.5" 2TB SATA III SSD - H500 issue
I have PNY CS900 2.5" 2TB SATA III SSD installed in my H500 and it was working fine until the latest H500 firmware update.
issue: the PNY CS900 2.5" 2TB SATA III SSD being detected by the H500 (however it may take a few minutes), but will loose connectivity with the drive within a few days or hours. The had indicator is not on.
Soft reboot of the H500 via app doesn't fix the issue. The PNY CS900 2.5" 2TB SATA III SSD not being re-detected.
I have to physically unplug H500 from power, wait a few seconds and then power it back up.
PNY CS900 2.5" 2TB SATA III SSD Will then be detected but it takes a few minutes.
the drives was working just fine until the most recent H500 firmware update.
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@Wayne-TP
UPD: the SSD to USB 3.0 adapter has arrived.
The outcomes of test: the SSD drive is not being detected by my laptop either.
It appears that the drive is faulty. I will be looking to replace the faulty SSD under warranty.
Question: Is there an option for me to use USB-C or USB-A ports at the back of H500 for recording to USB attached drive instead of internal SSD drive?
USB-C controller bus should be fast enough for the task...
If not available, then consider this being a feature request. Thank you.
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I bought the hard drive on the 08 of October 2025. Brand new.
As of today, the drive no longer being detected even after H500 being power cycled. I have ordered a SSD to USB 3.0 adapter. It will be delivered in the next couple of days. I would like to ensure that the drive operational. Once complete, I will report the outcomes.
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@Wayne-TP
UPD: the SSD to USB 3.0 adapter has arrived.
The outcomes of test: the SSD drive is not being detected by my laptop either.
It appears that the drive is faulty. I will be looking to replace the faulty SSD under warranty.
Question: Is there an option for me to use USB-C or USB-A ports at the back of H500 for recording to USB attached drive instead of internal SSD drive?
USB-C controller bus should be fast enough for the task...
If not available, then consider this being a feature request. Thank you.
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Alex_MR wrote
@Wayne-TP
UPD: the SSD to USB 3.0 adapter has arrived.The outcomes of test: the SSD drive is not being detected by my laptop either.
It appears that the drive is faulty. I will be looking to replace the faulty SSD under warranty.
Question: Is there an option for me to use USB-C or USB-A ports at the back of H500 for recording to USB attached drive instead of internal SSD drive?
USB-C controller bus should be fast enough for the task...
If not available, then consider this being a feature request. Thank you.
I don’t think a standard USB flash drive is well‑suited for this type of use? Since security cameras perform frequent and continuous writes and reads, consumer‑grade flash memory has limited write endurance and could wear out quickly under 24/7 recording conditions.
Have you seen any security cameras or central hubs that support this type of storage setup? Or are there flash drives that advertise compatibility with security cameras or 24/7 video recording?
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@Wayne-TP I was referring to a proper SSD drive in external enclosure connected to the H500 USB-C or USB-A port. Not a flash drive, of course.
"... Question: Is there an option for me to use USB-C or USB-A ports at the back of H500 for recording to USB attached drive instead of internal SSD drive?..."
having an external SSD drive used will eliminate overheating as an issue. Also, it would allow for a much broader range of externally connected drives to be used from a compatibility perspective.
Hope it explains.
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