Tapo C225 goes offline

Tapo C225 goes offline

Tapo C225 goes offline
Tapo C225 goes offline
Friday
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.2.2

Hi

 

My tapo C225, keeps going offline by it self and then it has to physically powered off n on to get back online, which is not very reliable as sometime you are not home and camera is not available?? Any one else's facing that issue ?

 

thanks 

0
0
#1
3 Reply
Re:Tapo C225 goes offline
Yesterday

  @Vishlamba 

Hi,
Welcome to TP-Link community. It's hard to say that the camera causes the offline phenomenon from the information we have now. In this situation, you can refer to the following instructions to troubleshoot.
What if Tapo smart devices keep losing connection or going offline?
 

Please confirm the following information if the offline behavior persists.
  1. What's the model number of your router? Is the camera connected to your router's Wi-Fi directly rather than an AP/RE?
  2. Do you have a stable Wi-Fi connection on the other client devices connected to the router's Wi-Fi?
  3. How often does the offline phenomenon occur?
  4. You can refer to the following instructions to collect the camera log for further analysis.
      How to get the log of Tapo Camera 

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.
 


Best Regards

0
0
#2
Re:Tapo C225 goes offline
16 hours ago

  @Hilbert-TP 

 

1. What's the model number of your router? Is the camera connected to your router's Wi-Fi directly rather than an AP/RE? Hi Camera is connected tp TP-link Omada EAP 725
  2. Do you have a stable Wi-Fi connection on the other client devices connected to the router's Wi-Fi? Yes all other clients connected and they never go offline
  3. How often does the offline phenomenon occur? Its completely random but at least 2 to 3 times in a month I have noticed it Happening
  4. You can refer to the following instructions to collect the camera log for further analysis. Will collect the log and send once ready thanks. 

0
0
#3
Re:Tapo C225 goes offline
12 hours ago

  @Vishlamba 

Hi,

Thank you for your kind reply! 

 

After collecting the logs, please send them directly to the support team, and they will assist you with the next steps.

 

Best Regards,

 

0
0
#4