Internet Backup
Hi!
Is the new Internet Backup feature meant to work connected to a wi-fi hotspot?
I can get it to successfully connect but it then constantly disconnects. When it is connected everything looks ok and all devices appear to be connected but in reality they don't have access to the internet so something isn't quite right.
Regards
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Hi,
You can refer to the instructions below to set up the Hotspot Backup feature, or check whether your settings are correct.
Deco Internet Backup Feature Guide
If the same phenomenon persists, please confirm the following information.
1. Is your Wi-Fi hotspot from your phone or another internet source?
2. Do you have internet on your client device when connecting to the Wi-Fi hotspot directly? If so, what's the IP address on your client device?
How to find the IP address on your devices
3. Do you have a stable internet connection from the Wi-Fi hotspot?
Best Regards
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Hi,
You can refer to the instructions below to set up the Hotspot Backup feature, or check whether your settings are correct.
Deco Internet Backup Feature Guide
If the same phenomenon persists, please confirm the following information.
1. Is your Wi-Fi hotspot from your phone or another internet source?
2. Do you have internet on your client device when connecting to the Wi-Fi hotspot directly? If so, what's the IP address on your client device?
How to find the IP address on your devices
3. Do you have a stable internet connection from the Wi-Fi hotspot?
Best Regards
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thanks @Solla-topee !
I have followed these steps but the same behaviour occurs.
Answers are below:
1. Is your Wi-Fi hotspot from your phone or another internet source? Phone
2. Do you have internet on your client device when connecting to the Wi-Fi hotspot directly? Yes
If so, what's the IP address on your client device? IP address is 192.168.68.71
3. Do you have a stable internet connection from the Wi-Fi hotspot? Yes it is stable
Many thanks
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Hi,
When your client devices are connected to the Deco's Wi-Fi but have no internet connection, what's the LED status on the Deco? Is it solid green?
Please send us screenshots of the Deco app > More > Internet Connection page and the Advanced > Internet Backup > Hotspot Backup page.
If you have an internet IP address but have no internet access, please try changing the DNS server and see if it helps: How to Change DNS Settings on Your TP-Link Deco
Best Regards
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@Solla-topee hello ams apologies for the slow reply
The LED is solid green but then changes to red and back to green after a few minutes. Can I DM the screenshots?
Regards
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Hi,
You can upload the screenshots to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me(@Solla-topee) via a private message.
Best Regards
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Hi,
You can try the pre-release firmware for the Deco X50 V1 in the thread below and check if it helps.
Deco X50/X55 V1/V1.6 Pre-Release Firmware 1.10.0 Enhanced Network Stability & Client Identification
Best Regards
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@Solla-topee thanks
1.3.1 Build 20251122 Rel. 36074 is the latest official release
1.8.4 Build 20260515 Rel. 68539 is the beta release I am using
is the 1.10 firmware the same as the 1.8.4 above?
Regards Rob
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