@vkardell 

Hello,

Thank you for your detailed explanation. 

To help us investigate further, please kindly check the following and provide additional information:
1. When the cameras appear offline in the Tapo App, does this happen both when you are on your local Wi-Fi network and when you try to access them remotely via mobile data or another external network?

2. Also, when the offline status occurs, what is the LED status on the physical cameras (e.g., solid blue, blinking, off, etc.)?

3. Please let us know the model and firmware version of your router.If possible, please also: Check if any firewall or security settings on your router may be blocking certain communications of the C320WS.

4. Temporarily change the DNS settings on your router to 8.8.8.8 and 8.8.4.4 (Google Public DNS), then monitor whether the offline issue persists.

If the issue continues even after checking the above, please send us a private message through the platform’s backend and provide the MAC addresses of both C320WS cameras so we can investigate in more detail.

Best Regards,
 

  @Hilbert-TP 

1. When the cameras appear offline in the Tapo App, does this happen both when you are on your local Wi-Fi network and when you try to access them remotely via mobile data or another external network?

Yes, it doesn't matter if i'm on the local network or remotely.

2. Also, when the offline status occurs, what is the LED status on the physical cameras (e.g., solid blue, blinking, off, etc.)?
 

Solid green och solid amber. Different from time to time. But in any state, i can still access it through ONVIF protocol via my Home assistant setup.

3. Please let us know the model and firmware version of your router.If possible, please also: Check if any firewall or security settings on your router may be blocking certain communications of the C320WS.

ASUS RT-AC68U, firmware 3.0.0.4.386_51722. No settings that should be blocking this.

4. Temporarily change the DNS settings on your router to 8.8.8.8 and 8.8.4.4 (Google Public DNS), then monitor whether the offline issue persists.

No change in behavior. Still intermittent issues when they are going offline.

  @vkardell 

Hi,

Thank you for providing the information. Based on the details you shared, we can see that your camera has already been updated to the latest firmware. May I know whether the issue has improved after the firmware update?

You also mentioned that your Tapo C200 works normally at home. Have you tried relocating the C320WS to a different position, for example placing it closer to the router, to see if there is any improvement in performance?

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps,  they will continue to follow up on your case and provide further assistance.

Best Regards,