@Mrs_S 

Hi,
Typically, you can refer to the following instructions to troubleshoot when fail to update the camera's firmware.
What can I do if Tapo/Kasa Smart Devices fail to update the firmware?
 

In your situation, you can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can update the firmware successfully.

Best Regards

  @Hilbert-TP 

Hi,

Thanks for the prompt response.

I tried removing the device, hard resetting the camera and then setting it up again, but I get the same issue with the firmware update.

I will try the method using a hotspot Wi-Fi, but all other Tapo devices (cameras, sockets, lights) that I have are updating fine on the same Wi-Fi network.

Since the TC70 is quite an old device and it is working fine at the moment, I can run without the latest update, but I was just hoping to update it for completeness.

  @Mrs_S 

Hi,
Thanks for the update and for trying those steps.
Given that you’ve already performed a reset and reconfiguration, and that other Tapo devices on the same network are updating without issue, this suggests the problem may be specific to this device or its update process.
In this case, it’s recommended to contact the support team for further assistance. They can help check whether the device requires a deeper diagnosis.

Best Regards,