Where the fault is coming from? C410 or A201 ?
Hi,
I opened the https://community.tp-link.com/en/smart-home/forum/topic/853028?utm_source=Subscription&utm_medium=email
Unable to find a solution, I plugged the camera into the charger.
C410: Version EU/1.0, Firmware: 1.2.1
A201: Version UN/2.20
I bought them separately!
The TAPO app correctly shows the power indicator arrow, but there's no icon when I plug in the A201.
Now, with beautiful sunshine, I removed the camera and the solar panel and placed them in direct sunlight on the table.
Nothing happens; the C410 battery isn't charging!
How can I tell if the problem lies with the C410 or the A201?
Thanks for a solution.
It’s important to note that the camera’s PIR sensor will still wake the camera up when it detects activity, even if motion detection and recording are turned off. This waking process itself consumes battery power. So, if your device is facing a busy area with frequent movement, faster battery drain is to be expected.
To check if the solar panel is charging the camera, look at the Battery Level chart on the camera’s Battery Status page. If the bar for the day you connected the solar panel is highlighted in green, it means the camera received a charge that day. Please note: The green highlight simply means the camera was charged that day; it doesn’t specify the source. The charge could have come from either the solar panel or from being plugged into an AC adapter. Therefore, to verify the solar panel’s performance, you need to look at the data from a day when the solar panel was connected and there was sufficient sunlight.
Additionally, please double-check if the solar panel was installed with proper waterproofing—look for any signs of water damage or stains around the connection points. If it wasn’t installed correctly, water could leak in and potentially damage the hardware. How to connect Tapo Solar Panel to compatible Tapo devices with proper Waterproof Gasket
Regarding the warranty, TP-Link does not offer a global warranty indeed. For the specific details about coverage in your case, I recommend continuing the discussion with your local TP-Link support team.
It’s important to note that the camera’s PIR sensor will still wake the camera up when it detects activity, even if motion detection and recording are turned off. This waking process itself consumes battery power. So, if your device is facing a busy area with frequent movement, faster battery drain is to be expected.
To check if the solar panel is charging the camera, look at the Battery Level chart on the camera’s Battery Status page. If the bar for the day you connected the solar panel is highlighted in green, it means the camera received a charge that day. Please note: The green highlight simply means the camera was charged that day; it doesn’t specify the source. The charge could have come from either the solar panel or from being plugged into an AC adapter. Therefore, to verify the solar panel’s performance, you need to look at the data from a day when the solar panel was connected and there was sufficient sunlight.
Additionally, please double-check if the solar panel was installed with proper waterproofing—look for any signs of water damage or stains around the connection points. If it wasn’t installed correctly, water could leak in and potentially damage the hardware. How to connect Tapo Solar Panel to compatible Tapo devices with proper Waterproof Gasket
Regarding the warranty, TP-Link does not offer a global warranty indeed. For the specific details about coverage in your case, I recommend continuing the discussion with your local TP-Link support team.