Tapo C260 cameras unusably slow on Xfinity provided router

Tapo C260 cameras unusably slow on Xfinity provided router

Tapo C260 cameras unusably slow on Xfinity provided router
Tapo C260 cameras unusably slow on Xfinity provided router
Monday - last edited Yesterday
Model: Tapo C260  
Hardware Version:
Firmware Version:

I already fixed this issue, but sharing my experience in case someone else has similar issue.

 

ISSUE: All Tapo cameras (C260) were unusably slow when viewing live or stored footage when connected to same wifi network as the cameras. It would take 20-30 seconds to load the first frame of the live view then update one frame every ~20 seconds. Disconnecting phone from wifi to use cellular would fix the issue. Pinging the camera on LAN has a latency of 500-1000ms despite the camera being less than 1 ft from the router. I noticed the camera always used 5ghz connection, not sure if this matters.

SOLUTION: I just changed my xfinity provided modem/router to bridge only mode (disables wifi) and used another router (tp-link AX1800) and that fixed the issue. The camera auto uses 2.4ghz and has a ping of like 5ms on LAN.

Xfinity provided routers don't allow you to do stuff like changing the channel or making a separate network, so many other router tweaking solutions aren't viable 

P.S: These cameras were previously on an Eero pro 6E mesh system without any issues (I moved apartments and left behind these routers)

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Re:Tapo C260 cameras unusably slow on Xfinity provided router
11 hours ago - last edited 11 hours ago

  @JohnnyC8192 

Hello,

Thank you for sharing your experience.
Based on your description, the problem is likely related to Wi-Fi channel conditions. It’s possible that the channel used by the previous router was congested, which led to high latency and poor performance. 
After switching to a third-party router (TP-Link AX1800), the camera connected via 2.4 GHz on a cleaner channel, which significantly improved latency and overall performance. 

 If you’re experiencing slow live stream loading, you can also refer to this article: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide


Best Regards,

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