Intermittent connection issues

Intermittent connection issues

Intermittent connection issues
Intermittent connection issues
Monday - last edited Tuesday
Model: Tapo C425  
Hardware Version: V2
Firmware Version: 1.2.1

I can connect to my Tapo C425 intermittently. Every second attempt comes up with a network issue. Firmware is up-to-date and my Tapo app is up-to-date. I have changed the router settings as recommended to channel one and 20 MHz. The issue also happens when I try to connect to the camera remotely.

 

In addition to this when motion is detected I do not get notifications. There are camera recordings when motion is detected but no notification.

 

This is a new device and it is very frustrating. I would love to get it fixed. 

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Re:Intermittent connection issues
23 hours ago

  @Simon-P0p_p0p 

 

Did you receive the error when watching live stream or playback videos? Does the camera's LED show any anomalies when the issue happens? This article should help, take a look. What should I do if I can't view the Tapo camera?

 

As for the notification issue, check here: What should I do if Tapo/Kasa notifications are delayed or not working?

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