Smart Home CommunityTapo Smart CameraMy Tapo D235 keeps goiong offline and has the orange LED lit
Tapo Smart Camera

My Tapo D235 keeps goiong offline and has the orange LED lit

My Tapo D235 keeps goiong offline and has the orange LED lit

My Tapo D235 keeps goiong offline and has the orange LED lit
My Tapo D235 keeps goiong offline and has the orange LED lit
a week ago - last edited a week ago
Tags: #Device Connectivity
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.2.2

I have a Tapo D235 that have connected to the WiuFi and has a Chime and a Hub connected off them, and they work all the time, but the D235 when put outsied the fdront door is constantly going offline in the App, although the doorbell is still talking to the Chimes. When I move it indoors to charge it connects and is available but goes offline again when put outside.

 

We never used to have this issue until the old one was replaced as it had a fault and the new one seems to have this issue.

 

We have an EE router under a BT Fibre Optic connection.

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Re:My Tapo D235 keeps goiong offline and has the orange LED lit
Tuesday

  @rspacey 

 

The orange LED means the doorbell has disconnected from the cloud -- remote control failure, but it is still connected to the WiFi. For this issue, refer to the troubleshooting suggestions here - case 2: Cannot use the Tapo/Kasa app to control my smart devices

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Tags

Device Connectivity