@Kayz12345678901 

Hello,

We recommend trying the following troubleshooting steps in order:
1. Restart your phone – This can often resolve temporary communication glitches between the app and the camera.
2. Reinstall the App – If a restart doesn’t help, please uninstall and then reinstall the app. This ensures you are starting with a fresh app environment.
3. Reset and Reconfigure the Camera – If the issue persists, please perform a hard reset on the camera (usually by holding the reset button): How to Factory Reset Your Tapo Camera: Two Methods

Important Note: This will erase all camera settings, including the Wi-Fi configuration. You will need to set it up from scratch.

If the problem persists, contact our customer service team​​​​​​​ and provide the results of the troubleshooting steps above.

Best Regards,