This is a huge flaw in the camera.

 

I raised this with your support team months ago who promised to come back to me and have not.

 

There are posts recomending this camera for baby monitor use but with the screen dropping off this is unsafe.

 

Are you even devleping a firmware to correct this flaw as it is no where mentioned on your sales material and is not a feature i have seen with any other cloud camera model? If not i will look to return the camera as this is not fit for purpose. What use is a 'security' camera if you cannot watch it beyond 10 minutes?

 

Its the equivilent of a door lock that only stays locked for 10 minutes.. in your app it prompts very briefly to extend the viewing (so the servers can clearly cope). On something like a chromecast or Alexa device there is no prompt and the feed simply drops. If i was to request to start the feed again and again every 10 minutes i would be putting more load on your servers having to constantly establish new connections rather than simply holding an already established one open.

 

If you were to at least set the default feed timeout as 10 minute but allow users who require longer sessions - say up to 8 hours (baby monitor example through the night) to set a longer timeout this would easily address this issue. 

 

Please suggest my best course of action or if a solution is being developed. Happy to beta test if required. 

 

Thanks,

Ant

Hi Kevin. Thanks for the reply but that is a problem for you to manage and not something we as paying customers should be faced with - especially with no mention of this before purchase. I cannot click the screen as I am using a Chromecast on my TV so nothing to click and the Google home screen does nothing when tapped. Even if it did this is not possible when watching from a distance. This reply is confirming the camera is not fit for purpose as it cannot reliably perform its single core task : eg be used as a camera. Please update by when you will know the response from r&d?

@Kevin_Z 

 

Been about 3 months since the last update on this.

 

I recently purchased a Kasa cam to test out (thinking it would be a no brainer with all of my numerous other Kasa products - switches, dimmers, and plugs)... If all worked well I was going to pick up four or five different Kasa cams. 

 

But no option to configure for continuous playback via the app, and especially via Google Home Hub (Chromecast), is likely going to have me end up returning this - and unfortunately replacing with more expensive Logi Circle or ArloQ products. Default being 10 minutes is fine, but an option to configure for longer periods should be a basic feature for a security camera... 

 

Any hope on the horizon of continuous (or greatly extended, I.E. 90+ minutes in my case would be reasonable) playback via the app and/or Google Home Hub?