KC120 Cameras - no sound on playback as of yesterday!
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.KC120 Cameras - no sound on playback as of yesterday!
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have two sets of KC120 cameras in two houses; mine & my mums. As of yesterday I can view & hear live coverage in both houses but not hear any sound on activity playback.
Think there was an app udate yesterday, not sure if that's caused it. I've tried accesing both houses on three different phones so its definately not a problem with my cameras or phone!
Any help appreciated as I use it a lot to check in on my mum who has dementia :-(
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Good day,
Thank you very much for your time and patience.
The recent Kasa APP update 2.26.1. has fixed this issue already.
https://community.tp-link.com/en/home/forum/topic/175958
Thanks a lot.
- Copy Link
- Report Inappropriate Content
I have the same problem. Hoping to find a solution.
- Copy Link
- Report Inappropriate Content
Good day.
Sorry for the delay.
Thank you very much for your kind feedback.
We have been aware of the issue that the clips recorded in the app have no sound when you try to play it online.
Our engineers are working on it and will release a solution as soon as we can.
By the way, what is your Kasa APP version? Is it 2.26?
Thank you for your understanding and patience.
Have a nice day!
- Copy Link
- Report Inappropriate Content
@Solla-topee Thank you for the reply, yes the App version is 2.26.0
- Copy Link
- Report Inappropriate Content
@Solla-topee Thanks for your reply. Yes the App version is 2.26.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Awhite2650 I too have the same issues where there is no sound in the video recordings on all of the cameras. This was recent, has there been any fix to this issue?
- Copy Link
- Report Inappropriate Content
@Solla-topee Yes, I have the same issue. I use the camera to connect with my dad in assisted living. With COVID I have not been able to visit for 6 months now. We need this resolved ASAP.
- Copy Link
- Report Inappropriate Content
@duke_t I believe tp-link are looking into this but it's been a few days now :-(
- Copy Link
- Report Inappropriate Content
@Solla-topee Any news on an resolution to this issue? I raised it on Wednesday & really need a resolution as it's vital to my distanced care of my mother who has dementia.
- Copy Link
- Report Inappropriate Content
@Solla-topee Good morning, could we have an update please? It is more than a week since this topic was raised and it is affecting a lot of people. In our case it compromises the care of an elderly relative. Hoping for a solution soon.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 2284
Replies: 14
Voters 2
