Smart Home Community > All Threads > Hs110 no remote access on ios
< All Threads

Hs110 no remote access on ios

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hs110 no remote access on ios

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hs110 no remote access on ios
Hs110 no remote access on ios
2019-09-07 10:07:02
Model: HS110  
Hardware Version: V2
Firmware Version:

Hi, I'm having an issue with a hs110. My Android phone can access the plug both local wifi and cellular, however my wife's ios phone can only access it on local wifi no cellular access. 3 days ago both phones could access the plug on wifi and cellular. 

 

Have hard reset and reinstalled apps on both phones, updated firmware today to current version on plug but still no change. 

 

Any help would be great, thanks

  0      
 
  0      
 
#1
Options
1 Reply
Re:Hs110 no remote access on ios
2019-09-09 09:58:25

@Hinchi 

 

The hS110 should be working fine cause it can be accessed by your Android phone both locally and remotely. We can do some troubleshooting on it first.

 

1. With cellular data enabled on your wife's iPhone, can she access internet?

2. Please ensure that your wife has logged into the kasa app with the same cloud account.

3. Any error message indicates that you cannot control it remotely?

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 726

Replies: 1

Related Articles
No remote access to HS110
1369 0
hs110 Remote Control Disabled Issue
1630 0
HS110 not powering on
1502 0
HS 110 Remote control disable
3434 0
HS-110 Can not enable remote Control
782 0
HS110 (EU) died do not power up
929 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.