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Kc 120 doesn't work with mobile data

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Kc 120 doesn't work with mobile data

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kc 120 doesn't work with mobile data
Kc 120 doesn't work with mobile data
2020-05-06 01:30:44 - last edited 2020-05-06 01:32:22
Model: KC120  
Hardware Version:
Firmware Version: 2.2.3.6

Hi guys my cloud camera is connect via my mesh

 

There is a very weird problem 

 

If i view my live stream on my phone via wifi, i can stream 

 

But if i am outside and i want to live stream via my mobile data it could not load at all. 

 

Anyone know what is this issue? 

I try on several phone but the problem still remain the same

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Re:Kc 120 doesn't work with mobile data
2020-05-20 03:54:58

@Nitaro 

 

As per your description, it seems that your camera may fail to connect to the cloud server and that's why you cannot view it from an outside network. You can check if your mesh network is working properly or not, and most importantly you need to ensure the mesh network has a good connection to the camera cloud server, you can change the DNS setting to 8.8.8.8 on the mesh router for a try.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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