Large deployment of HS210, HS220 randomly turns on and then quickly off
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have a large setup (over 30) HS210 and HS220 switches / dimmers installed. They are all correctly installed by a professional electrician.
Since day one, I have two issues with the switches and dimmers :
1 - On three-way setups, some random times per day, some switches turn on and then back off within 1 second with no action on my part. It is like the switch is rebooting and deciding to turn on the lights for no reason. I am not 100% sure but I think I've seen non-three-way switches do this also.
2- Almost all switches are disconnecting from WiFi from time to time and they don't reconnect by themselves. They stay on the Red Wifi Logo and I have to hit the reset button for them to connect again. It is really frustrating because A) I have a TP-Link Deco P9 mesh wifi setup, so same maker... and B) I don't understand why the switches don't reset by themselves and connect back...
Apart from that we like the switches and dimmers.
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Good day,
Could you please check if the neutral wires on the smart switches are properly connected;
Then please refer to the following information for more clues:
1. if you are on the HS220 V2, please update the firmware to the latest one;
2. if there is any Home assistant/ Home Bridge in the network, please have a look at this link: https://community.tp-link.com/us/home/forum/topic/240976
While neither of them suits your case, and the HS200/HS220 still kept turning on/off randomly, please send me a private message for further assistance.
Thank you very much for your understanding and support.
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@Gordon_Ramsay Hello everyone,
Recently, we have some Beta firmware for the smart plug/ switch auto-reboot issue but only for certain models and version, please kindly check from this thread:
https://community.tp-link.com/en/home/forum/topic/235006?page=1
Please feel free to let us know if the Beta works for you or not, many thanks.
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