KL50 just won’t connect or even go into pair mode

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KL50 just won’t connect or even go into pair mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL50 just won’t connect or even go into pair mode
KL50 just won’t connect or even go into pair mode
2020-12-18 20:11:10 - last edited 2020-12-18 20:37:31

I've installed 3 KL50 smart bulbs into my new light fitting. On start up 2 flash and go into pair mode the other does not. I've tried multiple restarts changing to different lamp but this bulb will not flash for set up. Is this a dud? Is there a way to test the bulb or should I return it as faulty. 

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Re:KL50 just won’t connect or even go into pair mode
2020-12-23 07:08:57

@Mobile13 

Good day,

Sorry for the delay.

Could you please refer to this link to reset the smart bulb one more time?

https://www.tp-link.com/support/faq/2660/

--If still nothing happened, I am afraid this device needs to be replaced.

Thank you very much.

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