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Hi, I have recently subscribed to tapo care but I'm not sure if my camera is compatible, can you please help?
It updated the firmware and has the cloud screen which it has recorded some video but it's all temperamental.
I have also taken out the memory card but it's now not recording, I put it back in and it recorded some but again it's temperamental
@Louise35 Hello,
Tapo C100 does not support Tapo Care yet, here is the model(s) that supports Tapo Care.
https://www.tp-link.com/tapocare/#cloud-cameras
We would like to have a specialist look into your concern with Tapo Care, please check your mailbox later, and feel free to let us know how this goes. Thank you!
If any user experience the same issue or need urgent help with Tapo Care subscription, please reach our local support via hotline or email from here:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
FAQ: General Questions about Tapo Care
How to add new cameras to my Tapo Care plan
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