Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > How to see my camera outside of my 'local' network?

< All Threads

How to see my camera outside of my 'local' network?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

How to see my camera outside of my 'local' network?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

FFMG

2021-09-28 09:39:22 - last edited 2021-10-09 08:35:11

Posts: 9

Helpful: 8

Solutions: 2

Stories: 0

Registered: 2021-09-28

How to see my camera outside of my 'local' network?

2021-09-28 09:39:22 - last edited 2021-10-09 08:35:11

Model: Tapo C310

Hardware Version:

Firmware Version:

Hello,

I have a C130 webcam and I connected following the instructions.

I downloaded the Tapo app, (android), and everything is great, I can see/hear everything.

But the questions is, how can I use it if I am not home? or if I am on another wifi network?

Maybe I am missing something obvious here.

My router is an AC750 and I am fairly sure that both the router and the webcam have the latest firmware.

Maybe I changed some setting(s) here, but why is my webcam not visible unless I am on the same network?

Thanks

1 Accepted Solution

FFMG

LV1

2021-10-01 13:50:53 - last edited 2021-10-09 08:35:11

Posts: 9

Helpful: 8

Solutions: 2

Stories: 0

Registered: 2021-09-28

Re:How to see my camera outside of my 'local' network?-Solution

2021-10-01 13:50:53 - last edited 2021-10-09 08:35:11

@Solla-topee many thanks for the feedback

I uninstalled everything and re-installed and now it is working as expected, I am not sure how I managed to block it in the first place.

Some changes I made from the default factory setup

I did change my router DNS from 1.1.1.1 to the Google ones.
I have 2 AC750, (one as normal router the other as range extender)
Updated the firmwares

Thanks

Recommended Solution

2 Reply

Solla-topee

2021-09-29 02:23:00

Posts: 13211

Helpful: 2267

Solutions: 1848

Stories: 8

Registered: 2020-05-19

Re:How to see my camera outside of my 'local' network?

2021-09-29 02:23:00

@FFMG Hello,

Thank you for your valuable feedback, tapo camera could be controlled remotely when it successfully connects to router,it is possible some settings has affect camera cloud service, you could try some suggestions here:

Turn off or lower Modem/ router Firewall settings
Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Reboot camera
Make sure camera is connected to router directly, not through other AP or Range extenders
Make sure tapo firmware in tapo app and tapo APP version are both up to date
Try to use 3G/4G mobile data or connect phone to other outside Wi-F networks

If the same problem, may I know the model of your AC750 router (model number is on the sticker)and your network topology? Please help collect the log of camera and share with us, thank you.
How to get the logs of Tapo Camera:
https://www.tp-link.com/support/faq/3151/

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

FFMG

LV1

2021-10-01 13:50:53 - last edited 2021-10-09 08:35:11

Posts: 9

Helpful: 8

Solutions: 2

Stories: 0

Registered: 2021-09-28

Re:How to see my camera outside of my 'local' network?-Solution

2021-10-01 13:50:53 - last edited 2021-10-09 08:35:11

@Solla-topee many thanks for the feedback

I uninstalled everything and re-installed and now it is working as expected, I am not sure how I managed to block it in the first place.

Some changes I made from the default factory setup

I did change my router DNS from 1.1.1.1 to the Google ones.
I have 2 AC750, (one as normal router the other as range extender)
Updated the firmwares

Thanks

Information

Helpful: 0

Replies: 2

How to see my camera outside of my 'local' network?

How to see my camera outside of my 'local' network?

Information

Voters 0

Tags