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Tapo C200 cloud shows but C210 doesn't

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Tapo C200 cloud shows but C210 doesn't

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Killalsandwich

2021-12-03 00:46:46

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Registered: 2021-12-03

Tapo C200 cloud shows but C210 doesn't

2021-12-03 00:46:46

Model: Tapo C210

Hardware Version:

Firmware Version:

Hello, I purchased the Tapo C210 for better quality to keep an eye of my dogs. As I already have the C200.

For some reason my cloud shows on the older camera C200 but the C210 doesn't. What does it mean? Does it not support it?

It is important to show the cloud videos at the bottom so I know what's my dogs are up to.

I even purchased the subscription for 2 cameras and still nothing shows.

Please help,

Thanks,

Jessica

1 Reply

Solla-topee

2021-12-06 03:47:13

Posts: 12655

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Registered: 2020-05-19

Re:Tapo C200 cloud shows but C210 doesn't

2021-12-06 03:47:13

Hi @Killalsandwich

For your concern:

1. Make sure to add all cameras in the Tapo Care Plan: Tapo app, go to Me > Tapo Care, and tap on Select Camera on the plan subscription card.

How to add new cameras to my Tapo Care plan

2. Double check Motion Detection settings on the camera which does not have the cloud video:

How to use motion detection function of my Tapo camera in Tapo app

Enable motion detection
Double check Activity zone of camera
Try to turn on Alarm on Camera, will camera reports an Alarm for detected motion? Is there any cloud video clip created at that time?

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Killalsandwich

2021-12-03 00:46:46

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Registered: 2021-12-03

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Tapo C200 cloud shows but C210 doesn't

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