Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > C200 not wide screen in HQ

< All Threads

C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C200 not wide screen in HQ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PhillN01

2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2022-01-06

C200 not wide screen in HQ

2022-01-06 22:40:15 - last edited 2022-03-31 08:25:55

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.1.16

For some time now, when you switch to HQ, the screen goes to 4.3 on the APP, in LQ its 16.9 format. Surley 1080P is aspect Ratio is 1920 x 1080, but the screen jumps to 4:3 when switching to HQ. Im using an Iphone, the firmware is uptodate, Hardware is V1, Does anyone have any ideas?

1 Accepted Solution

Solla-topee

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Posts: 13211

Helpful: 2267

Solutions: 1848

Stories: 8

Registered: 2020-05-19

Re:C200 not wide screen in HQ-Solution

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01

Thank you for the photos!

Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

2 Reply

Solla-topee

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Posts: 13211

Helpful: 2267

Solutions: 1848

Stories: 8

Registered: 2020-05-19

Re:C200 not wide screen in HQ-Solution

2022-01-07 01:43:13 - last edited 2022-03-31 08:25:55

Hello @PhillN01

Thank you for the photos!

Please check if you used any ONVIF software to change the screen ratio, if so please change back to 4:3 or 16:9
Or you could try a factory reset on camera and reinstall that helps restore default ratio settings.

How to reset my Tapo camera

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Information

Helpful: 0

Replies: 2

C200 not wide screen in HQ

C200 not wide screen in HQ

Information

Voters 0

Tags