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I have had the camera since April 21 and it has worked fine. Since the latest apple upgrade ios15.2 on my phone the camera is showing as off line. Ive reinstalled it, it works for a few seconds then says it's off line again. The camera works fine on my ipad and isn't off line. Any ideas?
Hello@Yorkishire
May I know did you bind the camera to the email address that registered on forum, if so, the camera is currently Offline from cloud.
Please connect phone to Home Wi-Fi network and see if you could access the Camera on Tapo APP?
- If not, camera might disconnect from home Wi-Fi network, try to factory reset camera and set it up from scratch
- If you could access camera under home Wi-Fi network, but not remotely by LTE mobile data or non-local wifi network, try some suggestions in guide here
Can I know the Led status on Tapo camera right now, what is the model of Wi-Fi router? Does camera connect to router directly or through extender?
Can you share the Mac address of camera to us via private message?Thank you.
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