This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Please help. I can access the camera through my phone but people whom I shared the device shows OFFLINE. I reboot the camera but still OFFLINE.
Hello @Medel
Shared camera offline could be due to that camera offline remotely, it's a great step to reboot camera. You may also try to reboot Wi-Fi router, then reboot camera.
Please check if you could access camera in the APP when phone is on LTE mobile data or a different network?
If that not help, factory reset tapo camera and reinstall it from app again.
Change router DNS to 8.8.8.8, save the settings and reboot router.
Helpful: 1
Views: 1061
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
