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KP105 reset issue

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KP105 reset issue

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KP105 reset issue

wizzard1

2022-08-21 20:04:27 - last edited 2022-08-23 07:31:05

Posts: 31

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Registered: 2021-06-10

KP105 reset issue

2022-08-21 20:04:27 - last edited 2022-08-23 07:31:05

I have a KP105 which I deleted from Kasa app and have reset (10sec hold of the side button - blinks red). I set it up and gave it a new name.

It says set up sucessful. I can, via the App, turn the plug on and off. However, if I plug a lamp into it. it comes on straight away although the App shows the plug as switched off. On / off does not turn the lamp of. It is as if the plug comes on and off but the lamp seems to ignore it.

1 Accepted Solution

wizzard1

LV2

2022-08-23 07:30:52 - last edited 2022-08-23 07:31:05

Posts: 31

Helpful: 10

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Registered: 2021-06-10

Re:KP105 reset issue-Solution

2022-08-23 07:30:52 - last edited 2022-08-23 07:31:05

Now with Support and RMA process started

Recommended Solution

5 Reply

Solla-topee

2022-08-22 01:47:26 - last edited 2022-08-22 01:47:45

Posts: 13716

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Registered: 2020-05-19

Re:KP105 reset issue

2022-08-22 01:47:26 - last edited 2022-08-22 01:47:45

Hello @wizzard1

After setting up the smart plug, confirm the device firmware and Kasa APP are both up to date.

Try a different device plugged into the smart plug and see if it

Confirm the Maximum load is within the required load for KP105 V1 EU it is 16A max.

https://static.tp-link.com/2020/202006/20200603/1910012818_KP105_UG_V1.pdf

When you turn the plug ON/OFF, can you hear a click sound? When manually press the power ON/OFF can the plug cut off power or give power to the home appliances?

May I know when did you purchase the plug, and what device has been plugged into the plug before and its wattage?

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

wizzard1

LV2

2022-08-22 09:06:48

Posts: 31

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Registered: 2021-06-10

Re:KP105 reset issue

2022-08-22 09:06:48

@Solla-topee

1. All firmware is up to date

2. Tried a different KP105 and it works.

3. Max load is well below 16A - it is a 60w lamp I am trying

4. I can hear the click sound. Manual on / off (at the wall socket), the lamp works

5. Purchased as a pack of 3 in November 2021.

Also, the 2nd plug in this box of three has the same issue as well. One works two do not. Can this be a batch issue? Can I try to reset in a different way?

Thanks

Solla-topee

2022-08-22 09:29:58

Posts: 13716

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Stories: 8

Registered: 2020-05-19

Re:KP105 reset issue

2022-08-22 09:29:58

Hello @wizzard1

Thank you for providing more case details!

Please try different home appliance like a PC/ a different light fixture to the KP105 plug and see if the issue is related to the certain lamp?
With lamp plugged in, When turn on/off KP105 on the APP, app respond ON/OFF status correctly but device's actual status does not change, can you hear the click sound at that time? Click sound means the device responds the relay is ON/OFF on the plug.

If possible, can you share a video link of the phenomena?

Remove the device from APP will also factory reset the device.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

wizzard1

LV2

2022-08-22 13:00:34

Posts: 31

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Registered: 2021-06-10

Re:KP105 reset issue

2022-08-22 13:00:34

@Solla-topee

1. Tried a desk fan. Same issue. This fan works on kasa plug that is fine.

2. on APP the Kasa plug responds with gree circle (on) / (grey off). It makes the "click"sound on on / off. However the fan doews not respond to it. I can turn the fan on / off from the mains socket switch but kaksa plug does not control it.

Not sure what you mean by video.

I suspect these 2 kasa plugs have faults. I wonder what kasa warrenty is on these?

wizzard1

LV2

2022-08-23 07:30:52 - last edited 2022-08-23 07:31:05

Posts: 31

Helpful: 10

Solutions: 2

Stories: 0

Registered: 2021-06-10

Re:KP105 reset issue-Solution

2022-08-23 07:30:52 - last edited 2022-08-23 07:31:05

Now with Support and RMA process started

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