Hello,

I bought 2 C200 cameras back on June 29th, 2022 with 2 Samsung EVO microSD 128gb. Installed both cameras with the microSDs and all worked perfectly with the Tapo app, recording, taking pictures, saving, downloading the whole works no issues what so ever.

All of the sudden and on September 11th, 2022, a voice message on one of the cameras announced that the microSD is not formatted and needs to be formatted according to the app guide lines.

Here is some facts

1- "Camera Settings -> microSD Card" item says "Unformatted"

2- When I try to format the microSD card it says "there is a problem with the SD card"

3- When I take a picture or video manually (by pressing the camera icon or the video icon) the camera takes the picture or the video and saves it. I can see it in the "Playback & Memory -> Memory" folder. I can share or download or delete the picture/video. Question: is the picture/video saved to the microSD or internal memory?

4- Removing the microSD card from the camera and plug it back in, "Camera Settings -> microSD Card" item says "Good", but still no automatic recording "Playback & Memory -> Playback" folder is empty, manual recording as described in item #3 still working.

5- After almost 5 to 10 minutes from doing item #4 (un-plugging and plugging back in) a voice message on the camera announce that the microSD is not formatted and needs to be formatted according to the app guide lines and "Camera Settings -> microSD Card" item says "Unformatted", trying to format will take you back to #2.

6- Placing 32gb microSD card just to try different card, I get "there is a problem with the SD card" when I try to format it.

7- I did RESET the camera with button and started fresh, did not help

I have tried all of the recommendation and tricks on the forum nothing worked, can you please help, thanks.

Please let me know if you need any more info.